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Riot’s integrations


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FAQ’s

Tips and Tricks


Account Management

 

Can I register with an email?

Yes you can! Email and mobile numbers are optional, but setting them will help friends to find you, and will allow you to reset your password if you forget it.

 

What is the username used for?

We will use your username to create an ID (Matrix ID) allowing to disambiguate you from others with the same display name. It will allow us to keep your email confidential. 🙂

 

Can I register with a phone number?

 


Chat

 

How can I mention someone?

Just type their name and they will be notified accordingly! You can autocomplete by pressing the tab button and you don’t need any prefix for the mention to work!

 

With what type of mentions will I get notified?

For now, you’ll be notified on your display name and your user name. Later you’ll be able to add names you want to be notified on. Until this this available from your profile you can still list your various names and nicknames as keywords which will add to your ‘call out’ notifications.

 

How do I turn on Rich Text?

Rich text gives you extra text editing tools and is still beta. It can be enabled via the main settings cog under the ‘labs’ section, by checking the “New Composer and Autocomplete” box.

 

How do I send a file?

Simple, just drag the file into Riot and it will automatically upload. Alternatively you can click on the arrow icon in the text input field and browse your filesystem. You can send anything up to 100MB.

 

Can I upload a file from a mobile device?

Yes you can! on a mobile device simply press the arrow which is pointing upwards (on iOS) and paperclip (on android) while in a chat and select your file.

 

How can I find a contact who is already using Riot?

In every app you can start a chat with people who are already using Riot (or another Matrix compliant app) by using either their email address or Matrix ID. If you’re already sharing a room with them they will be suggested as “Known contacts”.
If you authorised Riot to access your contact book on mobile, you will be able to see which of your contacts are already using Riot, based on their emails and phone numbers.

 

How can I invite a contact to use Riot?

You can invite a contact by email or by sending them a link to a room: by clicking on the link they will be able to join without even registering.

 

Is there a way to know if my message has been read?

Yes! Riot shows who has read a message by displaying their avatar to the right of the message.

 

How can I search for a file or a message?

Click on the magnifying glass located near the top of the screen. You can then type in a keyword or filename you are searching for. Also you have the ability to select whether you want the search to search the specific chat room you are in or across all conversations.

 


Settings

 

How do I change my account settings?

Click on the cog icon at the bottom left of the screen (in the coloured panel). From here you can change all of your account and general Riot preferences.

 

How do I change my notification settings?

Riot allows you to customise your notifications at two levels: across the app and per room.
You can configure how you will be notified for given events by default in your Settings: you can configure keywords, default notification settings for group, one-to-one chat rooms, invites and calls. The notifications can be:
– Turned off: you won’t be notified when the selected event happens.
– Turned on: you will get a message popping up when the selected event happens, but not sound.
– “Noisy”: you will get a visual highlight (red badge and/or text highlight), a sound and/or vibration (depending on the device) when the selected event happens.
Then for finer tuning, you can easily configure per room notification setting from the context menu you get by clicking on the (…) icon that appears when hovering over the room name in the room list. This is very handy when you wish to temporarily mute a room, or make sure you’re not missing anything from a given discussion. You can select the following options:
– Mute: you won’t be notified, even if your name or a keyword is mentioned.
– Mentions only: you will be notified for the items that are meant to be ‘noisy’, by default your name and keywords.
– All messages: you will get a (silent) notification for every message happening in the room; your ‘noisy’ events (e.g. your name being mentioned) will still be noisy (red badge and sound).
– All messages (Loud): every message will make a noise on top of the visual notification. Your noisy events will still be differentiated by a red badge.

 

How do I setup email notifications?

You can set Riot up to email you when you have missed some activity (new messages, new invites…). You can do this in the notification section of user settings and tick the box labelled as ‘Enable email notifications’.

 

How can I change my display name?

You can change your display name in your user settings (from the “cog” icon at the bottom of the panel on the left of the screen).

 

How do I reset my password?

If you have forgotten your password don’t worry! Just visit riot.im/app and click on the link ‘Forgot your password’. Next input your email address which is registered to your Riot account and choose a new password. You will then be sent an email asking you to confirm your request to reset your password. Please follow the link in the email to complete the process and regain access to your account.

Note that if you haven’t set an email address we won’t be able to reset your password.

We should emphasise that setting an email is not just useful to notify you but also for the security process and to make it easier for your contacts to find you.

 

Why would I need to associate an email address to my account? Can I do so a posteriori?

We strongly recommend that you set an email address in order to be able to reclaim your account if you’ve lost your password. It is also very useful for people to find you, and easier to remember than (yet another) ID. If you haven’t done so at registration don’t worry: you can add as many email addresses as you like, at any point, in the user settings which is located via the cog icon at the bottom left of the screen. If you have forgotten your password and did not register an email address with us, I’m sorry to say that there is no way to access your account. 🙁

 


Rooms

 

How can I change the preferences for a specific chat or room?

You can change the preferences for any one-to-one chat or group room by clicking on the cog icon next to the room name.

 

Can I restrict the access of a room to a given set of people?

You can restrict the access of a room to people who have been nominately invited by selecting the “Only people who have been invited” option in the room settings. People knowing the link of the room won’t be able to access it if an invite hasn’t been explicitly sent to their email or ID.

 

Can I limit the access of a room to people knowing its existence?

You can restrict the access of a room to people with whom you shared a link to the room by selecting the “Anyone who knows the room link” option in the room settings. Selecting this option will not make the room publicly visible to the rest of the community.

 

Can I make a room publicly discoverable?

You can get your room listed into your server’s directory by checking the “List this room in the <your server name>’s directory”. By checking this box anyone making a search on the server will be able to see it. However, they will be able to join only if you haven’t restricted the access to it to people being invited.

 

Will anyone be able to join my room if I list it in the directory?

If your room is listed in the directory, people will know it exists but they will only be able to join it if you allowed the access to it to anyone knowing the link.

 

If I make the room accessible to anyone, will new joiners be able to read the history?

It depends on how you configured the history visibility for the room. By default every member of the room can read its history. But you can decide that new joiners will only see the history they are part of, i.e. members will be able to see the history of the room since they were invited (or joined, both options are available) only.
However it is important to note that these settings are not retroactive and only apply from the time they are selected: if you have a discussion with the history being visible to every member since the start, then change it to discuss an important matter so that people only see the history from the time they joined, new members will have access to all the history before you changed the option.

 

Why would I want to make the history visible to anyone?

Making the history visible to anyone means that people can see what is being said in a room before joining it. So typically, if you are browsing the room directory and see a room which might be interesting, you will have the opportunity to “peek” into it, having a view of what has been said without joining it. This gives users the opportunity to gauge a room before joining. It is a useful option for rooms publicly listed and hosting public discussions, or for people you share your room link with, so that they have an idea of what they’re going into before joining.

 

What is a room address?

By default the room has an ugly identifier which is barely human readable. Setting an address for a room allows you to give it a simple reference making it easier to share a link to it. The addresses are linked to the server you are registered (e.g. matrix.org if your ID is @username:matrix.org). A room can have different addresses on the same home server and addresses on different home servers. They are just a user friendly entry point, but are required the moment you want to make the room accessible in other ways than by inviting users.

 

What is a Favourite room?

The Favourite section allows you to pin and order important rooms which will be displayed at the top of your Riot room list.

 

What is a Low Priority room?

The Low Priority section allows you to declutter your room list by moving rooms you consider less important to the bottom.

 

What is the “Historical” section?

The “Historical” section lists all the rooms you’ve left and allows you to access the history you have there. You won’t see the new activity in these rooms, only what happened before you left.

 

As a room admin, can I decide what members can do?

In the room’s settings you’ll be able to configure if the members (and which of them) can ban members, kick members, redact messages, invite new members, send events.

 

What’s with the colour settings for a room?

The Room Settings allow you to define colours for each of the rooms. The colour you set is only visible to you and will impact the left hand side panel, the icons and the visual highlights when you are in a room in your desktop and web apps.

 

Notification settings

You can easily configure per room notification setting from the context menu you get by clicking on the (…) icon that appears when hovering over the room name in the room list. This is very handy when you wish to temporarily mute a room, or make sure you’re not missing anything from a given discussion. You can select the following options:
– Mute: you won’t be notified, even if your name or a keyword is mentioned
– Mentions only: you will be notified for the items that are meant to be ‘noisy’, by default your name and keywords
– All messages: you will get a (silent) notification for every message happening in the room; your ‘noisy’ events (e.g. your name being mentioned) will still be noisy (red badge and sound)
– All messages (Loud): every message will make a noise on top of the visual notification. Your noisy events will still be differentiated by a red badge.

 


security

 

How does end-to-end encryption work?